Brian Di Capo

4685 Templeton Park Circle

Colorado Springs, CO 80917

Cell: (216)256-6136 | Badicapo@gmail.com

Certified Cleared IT Technician

Tier 1 Call Agent | Technical Support | Troubleshooting | Top Secret/SCI CI Polygraph

• CompTIA Security+ certified cleared professional with a year of Help Desk experience providing

support to 24/7 global operations spanning various networks.

• Worked as a desk side technician in a deployed environment running 24/7 operations with 75+

users maintaining communications equipment, timely cryptographic key rolls, and computer

operations.

• Resolved 2200+ service requests out of 3300+ worked with a high customer satisfaction rating.

Key Skills

• Customer Service

• Exchange

Management Console

• Windows

• Network Physical

infrastructure

• Active Directory

• Cryptographic Key

install

• Public Key

Infrastructure

• Data Security

Management

• Troubleshooting

• System Center

Configuration

Manager

• Remote Software

installs

• Computer

workstation

installation

Professional Experience

Solutions By Design 2 – Colorado Springs, CO, Dec 2015-OCT 2016

● Basic troubleshooting of various computer software, appsense/user profiles, network connectivity,

VOIP, and hardware issues on multiple networks and domains.

● Usage of remote access to accomplish all tasks, and/or stepped customer through resolution over

VOIP.

● Manage data security using security groups on network drives and folders.

● Manage and create shared mailboxes, user mailboxes, distribution lists and external contact cards.

● Software installation on Windows XP/7/10.

● Account management for applications and networks.

US Army Special Operations Command, Iraq, May 2015-Novemeber 2015

● Main point of contact for incident resolution for software, and hardware.

• Reset user’s passwords across multiple domains.

• Installed CITRIX and various software on Windows 7 workstations.

• Set up and dial in Video Teleconferences.

• Build physical network infrastructure for operation centers.

• Installed cryptographic keys for handheld and stationary radios.

• Monitored and maintained communications with various manned and unmanned land and air assets.

• Installed VPN and authentication services for encrypted handheld devices.

U.S. Navy Reserves, Fort Carson, CO November 2011-Present

● Maintained synergy and flow of information in a high-paced work environment

● Sorted reports from other workers and compiled into a physical graphical representation to provide

an overall view of the current status of all assets.

● Ensured all information passed through the work space via paper forms and briefs were accurate and

up to date while in a dynamic environment.

● Integrated into new work spaces frequently to assist different teams

Save-A-Lot, Cleveland, Ohio, July 2013-April 2015

● Managed cashiers to ensure rapid customer turnaround and assist other departments in daily tasks.

● Training new employees and managers per company guidelines.

● Maintained money count of the safe and balanced all register drawers

● Stocked shelves, unloaded trucks, and ran registers.

Education and Credentials

CompTIA Security+ CE – January 2016

Electronics Technician “A” School – Great Lakes, Il.

Communications and RADAR repair - January 2011-October 2011